![]() ![]() When fighting a chargeback, always check the time frame from the transaction date to the chargeback. You’re not going to get word about a dispute until they chargeback the transaction. Note the relevant dates are the date of the transaction and the date of the chargeback. Likewise, issuing banks have 30 days with Visa and 45 days with Mastercard to take action based on their cardholder’s dispute in order for their actions to be valid. According to both Visa and Mastercard, transactions older than 120 days are likely not supported by their respective chargeback policies. These are the absolute deadlines for disputes. The issuer then must respond to the dispute within 45 days, which means they will have to either accept or decline the dispute by this time. If an issuer disputes a transaction with you, but the dispute falls outside these timelines, you may have a case to nullify the dispute entirely.Ĭardholders have 120 days to dispute a Mastercard transaction through their issuer, starting on the transaction date as well. There are lead times the issuing banks place on you, but issuers also have their own timelines to follow that are set by the card networks Visa and Mastercard issuers must follow these rules in order to use their networks. It All Begins With The Card NetworksĮvery issuer must comply with the guidelines set by the card network to issue its cards. Here’s everything you need to know about handling chargeback disputes with the big four credit card companies and banks, plus how to handle those disputes when they (inevitably) happen to your business. Taking a good look at the dispute policies of the Big Four will give you a decent baseline of what to expect when dealing with card issuers generally. You’ll likely be dealing with this “Big Four” for most of your transaction disputes as well. ![]() Contact us today to learn more about recovering revenue amid restrictive chargeback time limits.Chances are, most of the credit cards you process are issued by one of four banks: Bank of America, JP Morgan Chase, Wells Fargo, and Citibank. In fact, Chargebacks911® offers a guaranteed ROI for all chargeback disputes we compile on your behalf. If you're a merchant, outsourcing chargeback management to the right professionals can free up time and ensure a much higher win rate. Without knowing how different factors affect the timeframe, however, means merchants are much more likely to miss a deadline and automatically lose a case. Visa chargeback time limits are confusing…much like many other parts of the Visa dispute process.
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